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30 Day Returns & Exchanges

Extended Holiday Returns
Beginning Nov. 1, we have extended our 30-day return and exchange policy. Any gift purchased prior to Dec. 15 can be returned or exchanged by Jan. 15. We encourage everyone to beat the holiday rush and purchase early. Please note that any returned or exchanged item must be non-custom and in its original, unworn condition. All terms and conditions outlined below apply.

Return Policy
deBebians is proud to offer a 30-day return policy. If for any reason you are not completely satisfied with your purchase you may send any un-engraved, non-custom item back for a refund within 30 days of delivery. All items must be in their original, unworn condition. We cannot accept returns on jewelry items that have been worn. Please note that there is a restocking fee per item returned, and the original shipping charges (if applicable) are not refunded. Items less than $1,000 will incur a restocking fee of $15, and items over $1,000 will incur a restocking fee of $45. Please follow these steps to complete your return. Please note: All engraved and/or custom jewelry cannot be accepted back as a return.

Click to download RMA form

1. Please click to download our RMA form. (The RMA form is a PDF, which can be opened by downloading a free copy of Adobe Reader.) If you need any assistance filling out the form or have any questions or concerns, please call our office at 877-472-2700.

2. When packing your order, please secure the item(s) and include all original paperwork as well as the completed RMA form. This includes the invoice, the completed RMA form, the original diamond grading report (if applicable), and the jewelry box. If the original jewelry box is not returned, the cost of the box will be deducted from your refund. If the original diamond grading report (a.k.a. diamond certificate) is not returned, a $500 replacement fee will apply. Please do not write anything on the outside of the box that would indicate there is jewelry inside. Do not write diamonds, jewelry, gold, or anything that indicates what may be inside the package.

3. Please make sure to ship the package back to:
EFA, Inc.
611 Wilshire Blvd., Ste. 802
Los Angeles, CA 90017

deBebians prefers FedEx or UPS with a signature required upon delivery. If you choose to use the post office, please insure the package and send it via registered mail with signature required upon delivery. deBebians is not responsible for lost and/or damaged return shipments.

4. Once the package arrives, we will inspect the contents and verify the condition of the item(s). A credit will be made within 2-3 business days. The credit will be made using the method of payment for the original order.

Exchange Policy
deBebians is proud to offer a 30-day exchange policy. If you purchase any regular stock item and need to exchange for a new item or a different size, please follow these steps to complete your exchange. Please note: All engraved and/or custom jewelry can not be accepted back as an exchange.

Click to download RMA form

1. Please click to download our RMA form. (The RMA form is a PDF, which can be opened by downloading a free copy of Adobe Reader.) If you need any assistance filling out the form or have any questions or concerns, please call our office at 877-472-2700.

2. When packing your order, please secure the item(s) and include all original paperwork as well as the completed RMA form. This is to include the invoice, the completed RMA form, the original GIA grading report (if applicable), and the jewelry box. Please do not write anything on the outside of the box that would indicate there is jewelry inside. Do not write diamonds, jewelry, gold, or anything that indicates what may be inside the package.

3. Please make sure to ship the package back to:
EFA, Inc.
611 Wilshire Blvd., Ste. 802
Los Angeles, CA 90017

deBebians prefers FedEx or UPS insured for the full retail value with a signature required upon delivery. If you use the post office, please insure the package and send it registered mail with signature required upon delivery. Note: You are responsible for your return shipping and handling fees. deBebians is not responsible for any lost and/or damaged return shipments.

4. Once the package arrives, we will inspect the contents and verify the condition of the item(s). Please allow 2-3 business days for us to process your exchange. Once your exchange is ready to ship, it will be shipped via USPS or FedEx. There is a $15.00 fee for exchange shipping and handling for items under $1,000, a $45.00 fee for exchange shipping and handling for items priced between $1,000 - $7,500, and a $65 exchange shipping and handling fee for items over $7,500.


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Happy Customers

"We are absolutely ecstatic with the final product; the diamond is perfect for our needs. Thank you again for a job extremely well done! I look forward to doing future business with deBebians." - Teresa R., 7/5/12

Happy Customers

"Maggie was very helpful in advising him on purchasing a high quality, GIA certified diamond which I was the lucky recipient of. The stone is beautiful and I love how clear and sparkly it is, the quality really shows!" - S.K., 8/21/12

Happy Customers

"Jaclyn, I wanted to write you and let you know that I received my new ring yesterday in the mail and it is absolutely perfect!!! I would like to thank you again for your many efforts on my behalf..." - Meagan C., 6/9/12

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